{"xsrfToken":"4af50a83dd529192f03a9cbbf3c8d300b2129035_lout","branding":{"id":"1","key":"is","name":"IT Services","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#302d66","headerLinkColor":"#ffffff","headerLinkHoverColor":"#47438a","headerLinkHoverBGColor":"#47438a","headerBadgeColor":"#47438a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a6d0c239-2bef-4d57-9c64-0b337c1875c3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NGQyYzg2Zi02N2YxLTQ5ZGMtYWZiZS1lN2E4MTk3OGI1NDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2ZDBjMjM5LTJiZWYtNGQ1Ny05YzY0LTBiMzM3YzE4NzVjMyI6WyJyZWFkIl19LCJleHAiOjE3MzY0NzM3NDAsIm5iZiI6MTczNjQ3MzE0MH0.1eITRe33vCttWf33KzAOT4GSxTbaM6Z2LgYDtZyDFZ4&client=44d2c86f-67f1-49dc-afbe-e7a81978b544&mode=fit","logoId":"a6d0c239-2bef-4d57-9c64-0b337c1875c3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Service Desk","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Service Desk","sharedPortalName":"Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"is","projectId":10041,"serviceDeskId":1,"name":"IT Services","description":"<p>Welcome! You can raise a request for IT Services using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"7","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[2],"key":""},{"id":"4","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[3],"key":""},{"id":"8","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[2],"key":""},{"id":"12","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[2],"key":""},{"id":"14","name":"Purchase Order","descriptionHtml":"","callToAction":"Purchase Order","introHtml":"","icon":10536,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[2],"key":""},{"id":"9","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[2],"key":""},{"id":"5","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2],"key":""},{"id":"6","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[2],"key":""},{"id":"13","name":"Request shared mailbox access","descriptionHtml":"","callToAction":"Request shared mailbox access","introHtml":"<p>Request access to a shared mailbox.</p>","icon":10517,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[2],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"10","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"11","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"1","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Issues and Incidents"},{"id":2,"name":"Service Requests"},{"id":1,"name":"General"}],"orderMapping":{"3":[4],"2":[14,13,12,7,8,9,5,6],"1":[2]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"597f8d0b-58a0-3947-87f9-5569347b837e","appLinkName":"","appLinkUrl":"","spaceKey":"IT","spaceName":"IT Services","spaceUrl":"","isServer":false},"labels":[],"projectKey":"IT","serviceDeskId":1,"kbLinkDomainURLs":["https://internal.support.intofilm.org","https://intofilm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NGQyYzg2Zi02N2YxLTQ5ZGMtYWZiZS1lN2E4MTk3OGI1NDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY0NzQzNDAsIm5iZiI6MTczNjQ3MzE0MH0.6IO3QSqLuSSx9DTrsUGEUEwSCDchzjXSZrHU8sgTEoE","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"44d2c86f-67f1-49dc-afbe-e7a81978b544","tokenDurationInMins":20}},"reqCreate":{"id":4,"projectId":10041,"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":10541,"iconUrl":"https://internal.support.intofilm.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-01-10T01:39:00+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"597f8d0b-58a0-3947-87f9-5569347b837e","appLinkName":"","appLinkUrl":"","spaceKey":"IT","spaceName":"IT Services","spaceUrl":"","isServer":false},"labels":[],"projectKey":"IT","serviceDeskId":1,"kbLinkDomainURLs":["https://internal.support.intofilm.org","https://intofilm.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NGQyYzg2Zi02N2YxLTQ5ZGMtYWZiZS1lN2E4MTk3OGI1NDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY0NzQzNDAsIm5iZiI6MTczNjQ3MzE0MH0.6IO3QSqLuSSx9DTrsUGEUEwSCDchzjXSZrHU8sgTEoE","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"44d2c86f-67f1-49dc-afbe-e7a81978b544","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}